• Home
  • Contact
  • About us
BEST OFFER JOBS
  • Home
  • About us
  • Employers
    • Seeking Talents
    • Inquiry
  • Job Seekers
    • Submit resume/CV
    • Apply for a Job
    • Other Inquiry
  • Recruiters
    • Join us
    • Other Inquiry
      • How to Start
      • How to learn
      • How to Earn
        • Extra Earning
        • Commission
        • Partnering
        • Referral
  • Privacy
  • Featured
  • Contact

  • Home
  • About
  • Employers
  • Job Seekers
  • Recruiters
  • Privacy
  • Featured
  • Contact
Latest Jobs
View All

iOS Mobile Device Support, Bilingual French Speaking

Travel Advisor Specialist - Hungarian Speaking CSR for Air France

iOS Mobile Device Support, Bilingual French Speaking

Work Location: Luxembourg

Business unit: European Investment Bank (EIB)

· There’s no age limit
· 1 to 6 years experience 
· Residence from France and  Belgium to work in Luxembourg are priority
· Other EU applicants who are willing to relocate are also welcome

The Service Desk Agent provides support for basic incident resolution and service request fulfillment.

Agents are responsible for the end-to-end customer experience and provide a single point-of-contact for the customer. Responsibilities include initial incident/request assessment, troubleshooting, and resolution of incidents and service requests.

Agents must have a comprehensive understanding of the technologies involved and support experience in common desktop software on a Windows environment and corresponding hardware.

Staff shall also be versed in automated software distribution as well as telephony, video conference and mobile devices such as iPhone, iPad, Microsoft Surface Pro.

Service Desk Agents must log all incidents and requests and engage other end user services re-sources to resolve incidents that are beyond the scope of their ability or responsibility.

Service Desk Agents uses the appropriate priority and categorization for logging incidents and service requests to ensure timely resolution or escalation, communicating promptly on progress, and handling customers with a professional attitude.

Agents may be requested to provide after business hours and on-call support as needed.

Agents shall document resolution of incidents and update documentation and/or knowledge bases accordingly.

Agents shall strive to develop general knowledge of the current EIB business and business practices, increasing their ability to quickly resolve incidents and requests on first contact.

The Service Desk Agent will be assigned to work in different profiles depending on the service needs.

Role:

This role is responsible for managing the resolution of incidents and handling service requests for mobile devices; making sure customer satisfaction targets are met. The Mobile phone support agent also needs to be the interface with external vendors & partners involved in the delivery of mobile phone services and products. The non-exhaustive list of job responsibilities as well as technical and specific skills / experience is shown below.

Job responsibilities:

· Provide support for the EIB mobile and tablet devices, such as iPhone and iPads;
· Manage orders and repairs of mobile/tablet devices;
· Device assignment to the staff;
· Request line activation to the provider;
· Billing management: control, statistics and distribution to the coordinators;
· Enrollment to Mobile Device Management system;
· Support testing of new iOS versions and follow-up patching policies
· Mobile devices incident diagnosis, prioritization, resolution and escalation of unresolved cases to support/technical team in the Bank and to external provider;
· Keep the CMDB up-to-date;
· Log all incidents, service requests and follow-up actions in the appropriate tools;
· Keep customers informed on incident status and progress;
· Identify and escalate major incidents to management;
· Draft and maintain documentation, How To’s and knowledge base articles for mobile phone related topics.

Technical  and Specific Skills / Experience

· Knowledge of Apple IPhone and their ecosystem;
· Knowledge of MDM tools;
· Knowledge of mobile operating systems.

Salary: €32K- €36K per year depending on the experience

Relocation Package: 1000-1500€

How to Apply: 

Please send comprehensive updated CV/resume standard format (designation, working period, company name, company address, company line of business and job description) to email address careers@ highofferjobs. com

Please like and follow us


LinkedIn: https://www.linkedin.com/company/high-offer-jobs

FB page: 
https://www.facebook.com/High.Offer.Jobs/

Twitter: 
https://twitter.com/highofferjobs

Email ThisBlogThis!Share to TwitterShare to Facebook
Labels: Customer Service, EIB, I.T. / Internet / Tech, iOS, iPad, iPhone, Jobs in Europe, Jobs in Luxembourg, Mobile Device Support, Service Desk Support, Technician
Share This Post :
Tags : Customer Service , EIB , I.T. / Internet / Tech , iOS , iPad , iPhone , Jobs in Europe , Jobs in Luxembourg , Mobile Device Support , Service Desk Support , Technician
Makisig Bayani

Search jobs

Popular Jobs

  • Hyundai Heavy Industries wins $3.2 Billion USD Power Plant in Jeddah
    Saudi Electricity Company has awarded contracts for South Korea's Hyundai and Japan's Mitsubishi to build and supply equipment ...
  • Hyundai Engineering with HDEC signed $3 Billion USD - Venezuela refinery project
    Wison Engineering Ltd together with Hyundai Engineering & Construction Co Ltd has won a $2.993 billion contract to upgrade a state-run...
  • Hyundai Motor workers disciplined for online Activities at work
    An internal audit by Hyundai Motor Co. revealed that 97 workers have accessed Internet gambling sites at work, leading the company to disc...
  • Hyundai Engineering's Oman Musandam Gas Plant Project Site Achieves "Goal of Zero Accidents"
    As of May 20, 2013, Hyundai Engineering's Oman Musandam Gas Plant Project (Site Manager Kim Yong-mook) recorded 5 million hours of...
  • Meralco’s $1.2 Billion USD Subic Power Facility picked 3 Hyundai’s - Korea lead bidder
    The power generation subsidiary of Manila Electric Company (Meralco) has entered negotiation phase with South Korea's Hyundai Grou...

BEST OFFER JOBS

We are group and network of Executive Search Professionals and headhunters from all over the world serving all line of business for your manpower needs.

We are serving the following regions:

East Asia
Southeast Asia
Middle East
North Africa
Central Africa
South Africa
Latin America

For inquiries contact us for details.

Email: careers@bestofferjobs. com

Employers, Jobseekers & Partners


For employers: avail our affordable head hunting, and executive search services through our recruiting experts around the globe. Send us your inquiry through email address: careers@ bestofferjobs. com

For Job seekers: drop your resume through our email and we will match you with the current vacancies available in our database close to your geographic location.

For the recruiters and head hunters: you may join us and help others find a right job.

Check here for more info.

 

Contact us




Applicants may send their resume/CV through email address: careers @bestofferjobs.com with subject containing their desired position.


Copyright © 2020 - Best Offer Jobs In Partnership and powered by: SOMOSOTECH I.T. CO., LTD